Enterprise Account Manager

The Enterprise Account Manager represents DCE Productions daily in a consultation and advising client-facing role. Meets regularly with client to coordinate event dates and rehearsal times, video production needs, production elements, discuss event logistics and creative branding, compose run of show(s), collect necessary content for event site builds and provide pre and post event data.

The Enterprise Account Manager maintains accurate organized information on events including production calendar, video production and editing projects, event site builds and all DCE Productions internal record keeping.

The Enterprise Account Manager works closely with the Project Manager(s) to book crew for all events and manage payment process.

The Enterprise Account Manager acts as a Producer during virtual and live event production. On event day(s), works closely with the Project Manager(s) to ensure all assets are organized in accordance with the run of show. Client point of contact on event day(s), communicating in real time with the client planners and Project Manager(s) throughout the event(s). Also functions as event planner technical support on event day(s). Manages crew closely with the Project Manager(s).

The Enterprise Account Manager leads all sales initiatives for the client account, providing event pricing, creating Statements of Work for each event and working closely with accounting to ensure accurate billing.

The Enterprise Account Manager should have strong written and verbal communication, exceptional attention to detail and organization skills, customer service and data entry experience, technical-know-how and interest in digital/graphic and UX design and sales experience is a plus.

Roles & Responsibilities:

• Serves as the primary point of contact for assigned enterprise accounts.
• Represents DCE Productions in daily operations of managing the enterprise account.
• Develops and maintains strong, long-term relationships with key stakeholders.
• Understands client business goals and aligns our solutions to meet those objectives.
• Consultation and advising client-facing role, provides event technical expertise, platform support and production guidance.
• Collaborates with internal teams (product, marketing, support) to ensure client success.
• Maintains the production calendar of events and individual event specific timelines to ensure all deadlines and client expectations are met.
• Defines, builds, writes html codes and edits virtual event platforms for each virtual or hybrid event, focusing on brand, user experience and event logistics, including agenda and speaker management.
• Collaborates with design teams and produces graphic design elements and creative motion animations for the event platforms and day of event production.
• Involved in video editing and production projects, responsible for record asset management and working with the client to collect edits and feedback for final video files.
• Plans, coordinates, and executes live events, including conferences and internal events.
• Manages event timelines, budgets, and logistics.
• Maintains detailed project documentation and status updates.
• Liaise with vendors, venues, and internal stakeholders to ensure seamless execution of events.
• Generates Run of Show documents with detailed timing for webinars and virtual events.
• Executive producers on all virtual and hybrid events.
• Directs and aligns multiple production crews of three to 12+ specialized technicians and one to four Project Managers per event.
• Oversees on-site and virtual event operations and troubleshoot in real-time.
• Provides after-action reports, post event analytics and data in compliance with client.
• Evaluates event success and provides post-event insights.
• Accelerates all enterprise account sales efforts and executes statements of work, client billing and crew invoicing.
• Drives account growth through upselling, cross-selling, and renewals.
• Works closely with DCE accounting team to ensure client billing expectations are met and procedures are followed.
• Responsible for all SalesForce, Flex and Production Calendar data entry and updating, ensures accuracy within administrative and billing systems.

Qualifications:

• Bachelor’s degree in Event Management, Marketing, Communications, or related field preferred.
• 1+ years of experience managing live events or experiential marketing projects.
• Strong project management and organizational skills.
• Excellent communication and interpersonal abilities.
• Ability to manage multiple projects simultaneously under tight deadlines.

Job Type: Full-time

Pay: $55,000.00 – $65,000.00 per year

Benefits:

• 401(k)
• Cell phone reimbursement
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Weekends as needed

Application Question(s):

• Please describe your Customer Management Experience.
• How Would You Rate Your Technical Ability On A Scale of 1 to 10.
• Please Describe Your AV Technical Experience

Experience:

• Customer relationship management: 1 year (Required)

Ability to Relocate:

• Tampa, FL 33626: Relocate before starting work (Required)

Willingness to travel:

• 75% (Required)

Work Location: In person